Frequently Asked Questions (FAQs)

Pharmacy opening hours are Monday-Friday, 8:30 a.m. to 4:30 p.m. Closed for lunch daily, noon to 1 p.m.The pharmacy is closed on federal holidays, and there’s a possibility of closures for special military functions or for mission training activities. Patients will be notified of those dates in advance.

Refills must be called in via the Refill Line at 316-759-6109 or activated via the TRICARE Online medication refill function.

Paper scripts will only be accepted for controlled substance medications. All non-controlled prescriptions should be faxed or sent electronically to the “DOD McConnell” site. Every night an automated call will go out to patients that had an electronic or fax prescription submitted to the Pharmacy on that day. Patients will be asked if they would like those medications filled prior to their arrival. Those medications will be ready after 12 p.m. the next duty day, eliminating the requirement for patients to wait while those medications are filled. This saves the patient valuable time by significantly reducing their wait time within the lobby. Please ensure your telephone number is up to date so that the nightly call will successfully reach you. Additionally, you can visit the Pharmacy in person and activate at the window upon check-in.

The TRICARE formulary is constantly changing, so paper formularies are no longer a valid way to communicate formulary updates. For the most up to date formulary information, please visit the TRICARE Formulary Search tool to see what medications are available at the Pharmacy. Medications on formulary will be listed as “Covered” next to the military option. Please note that medications listed as “Not Covered” are not available under any circumstances and medications listed as “Non-Formulary” may only be available to certain beneficiaries.

For additional questions, please call the Pharmacy at 316-759-5277. This number is for general questions only and should not be utilized for medication refill requests.

Monday, Tuesday, Wednesday, and Friday: 7:20 a.m. to 4:30 p.m.
Thursday: 9 a.m. to 4:30 p.m.
Closed daily, 12:30 to 1:30 p.m.

Tuberculosis Skin Testing cannot be placed on a Thursday or duty day prior to long holiday.

Contact Health Net Federal Services at 844-866-9378 or online TRICARE West.

The Federal Employees Dental and Vision Insurance Program. To enroll or make changes contact 877-888-3337 or BENEFEDS.

You have 90 days after your retirement date to enroll in a health plan. Call HNFS at 844-866-9378 or online at TRICARE West.

You have 90 days from your child’s birth, adoption, or court appointment to register the child into the Defense Enrollment Eligibility Reporting System. Then enroll your child into a health care plan at HNFS. Call HNFS at 844-866-9378 or online at TRICARE West.

Yes. But you must have prior authorization, and the home health agency must participate with TRICARE.

Yes. As long as the care is medical necessary.

Yes. TRICARE covers: prenatal care; labor and delivery; postpartum care (up to six weeks after deliver); and treatment of pregnancy complications.

There are three options for beneficiaries to get the flu vaccine:

Yes. It is important to continue taking care of your health and wellness.

Yes. It is possible to test positive for flu and COVID-19 at the same time.

The Defense Enrollment Eligibility Reporting System, a personnel data system, shows the beneficiary’s status, which affects his or her health care benefits.

Marital therapy is not a covered service by TRICARE. However, Military One Source, Marriage and Family Life Counselors (at AFRC), Chaplain services, and Family Advocacy Program’s Marital Strength Training are good options for beneficiaries.

As an active duty military member, any medical condition that is assessed or diagnosed by an off-base provider must be reported to base medical to be included in your medical records to ensure medical readiness and fitness for military duties. Although off-base services may be granted for certain reasons, the Mental Health Clinic will request records from off-base providers and follow up with active duty personnel on a quarterly basis to ensure that all treatment needs are being met to maintain military readiness. 

Contact the Referral Management Office for referral options at 316-759-4931.

Yes. More intensive treatment options can be discussed with your child’s primary care manager and the Primary Care Behavioral Health team.

Yes. For a continued referral for mental health services with the off-base provider, an active duty service member will need to schedule an appointment with the Mental Health Clinic to establish quarterly check-up appointments to ensure that all treatment needs are being met to maintain military readiness. Approvals and/or co-pays for out of network providers vary. Work with your base mental health provider and the TRICARE Office to obtain approval.

TRICARE does not provide coverage for court-ordered evaluations such as these.  These evaluations are not offered by Mental Health Clinic or Family Advocacy Program on base. The fees for a civilian court-related evaluation are considered to be an out of pocket cost.