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22d Medical Group - McConnell Air Force Base
22d Medical Group - McConnell Air Force Base
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Frequently Asked Questions (FAQs)
Frequently asked questions about our facility.
22d Medical Group - McConnell Air Force Base FAQs
What are the Pharmacy hours?
Pharmacy opening hours are 7:30 a.m. to 4:45 p.m., Monday through Friday. The Pharmacy is closed on federal holidays and there is a possibility for closures for special military functions or for mission training activities. Those dates will be communicated to patients in advance.
How do I activate a refill on a pre-existing medication?
Refills must be called in via the Refill Line at 316-759-6109 or activated via the
medication refill function.
How can I activate a new prescription or how does my doctor send in a new prescription?
Paper scripts will only be accepted for controlled substance medications. All non-controlled prescriptions should be faxed or sent electronically to the “DOD McConnell” site. Every night an automated call will go out to patients that had an electronic or fax prescription submitted to the Pharmacy on that day. Patients will be asked if they would like those medications filled prior to their arrival. Those medications will be ready after 12 p.m. the next duty day, eliminating the requirement for patients to wait while those medications are filled. This saves the patient valuable time by significantly reducing their wait time within the lobby. Please ensure your telephone number is up to date so that the nightly call will successfully reach you. Additionally, you can visit the Pharmacy in person and activate at the window upon check-in.
What medications are on your formulary?
The TRICARE formulary is constantly changing, so paper formularies are no longer a valid way to communicate formulary updates. For the most up to date formulary information, please visit the
TRICARE Formulary Search tool
to see what medications are available at the Pharmacy. Medications on formulary will be listed as “Covered” next to the military option. Please note that medications listed as “Not Covered” are not available under any circumstances and medications listed as “Non-Formulary” may only be available to certain beneficiaries.
What if I have additional questions?
For additional questions, please call the Pharmacy at 316-759-5277. This number is for general questions only and should not be utilized for medication refill requests.
What are the hours of operations for the Immunizations Clinic?
Monday, Tuesday, Wednesday, and Friday: 7:20 a.m. to 4:30 p.m.
Thursday: 9 a.m. to 4:30 p.m.
Closed daily, 12:30 to 1:30 p.m.
Tuberculosis Skin Testing cannot be placed on a Thursday or duty day prior to long holiday.
How do I enroll into TRICARE?
Contact Health Net Federal Services at 844-866-9378 or online
What is FEDVIP?
The Federal Employees Dental and Vision Insurance Program. To enroll or make changes contact 877-888-3337 or
Retiring from active duty?
You have 90 days after your retirement date to enroll in a health plan. Call HNFS at 844-866-9378 or online at
Giving birth or adopting?
You have 90 days from your child’s birth, adoption, or court appointment to register the child into the Defense Enrollment Eligibility Reporting System. Then enroll your child into a health care plan at HNFS. Call HNFS at 844-866-9378 or online at
Does TRICARE cover home health care?
Yes. But you must have prior authorization, and the home health agency must participate with TRICARE.
Does TRICARE cover mental health care?
Yes. As long as the care is medical necessary.
I’m pregnant. Does TRICARE cover maternity care?
Yes. TRICARE covers: prenatal care; labor and delivery; postpartum care (up to six weeks after deliver); and treatment of pregnancy complications.
Where can I get the flu vaccine?
There are three options for beneficiaries to get the flu vaccine:
Military hospital or clinic;
Participating Network Pharmacy; and
TRICARE Authorized Provider.
Is it safe to get care for my other medical conditions during COVID-19
Yes. It is important to continue taking care of your health and wellness.
Is it possible to have the flu and COVID-19 at the same time?
Yes. It is possible to test positive for flu and COVID-19 at the same time.
What is DEERS?
The Defense Enrollment Eligibility Reporting System, a personnel data system, shows the beneficiary’s status, which affects his or her health care benefits.
Is marital therapy covered by TRICARE? or, How can I get a referral for off-base marital counseling?
Marital therapy is not a covered service by TRICARE. However, Military One Source, Marriage and Family Life Counselors (at AFRC), Chaplain services, and Family Advocacy Program’s Marital Strength Training are good options for beneficiaries.
Why do I have to schedule an appointment in the Mental Health Clinic if I request off-base counseling?
As an active duty military member, any medical condition that is assessed or diagnosed by an off-base provider must be reported to base medical to be included in your medical records to ensure medical readiness and fitness for military duties. Although off-base services may be granted for certain reasons, the Mental Health Clinic will request records from off-base providers and follow up with active duty personnel on a quarterly basis to ensure that all treatment needs are being met to maintain military readiness.
How do I get a referral for my child to see a counselor or psychiatrist off-base?
Contact the Referral Management Office for referral options at 316-759-4931.
There are limited treatment facilities in Kansas for children. Does TRICARE cover out of state residential treatment for children?
Yes. More intensive treatment options can be discussed with your child’s primary care manager and the Primary Care Behavioral Health team.
I started seeing a counselor through Military One Source and I have completed my 12 free sessions through MOS. Can I still see that counselor if we agree that I could benefit from additional counseling sessions? What if the provider is not in the TRI
Yes. For a continued referral for mental health services with the off-base provider, an active duty service member will need to schedule an appointment with the Mental Health Clinic to establish quarterly check-up appointments to ensure that all treatment needs are being met to maintain military readiness. Approvals and/or co-pays for out of network providers vary. Work with your base mental health provider and the TRICARE Office to obtain approval.
Does TRICARE cover court-ordered evaluations (e.g., parenting evaluation for child custody)?
TRICARE does not provide coverage for court-ordered evaluations such as these. These evaluations are not offered by Mental Health Clinic or Family Advocacy Program on base. The fees for a civilian court-related evaluation are considered to be an out of pocket cost.
Urgent & Emergency Care FAQs
What should I do if I have a non-life-threatening health issue?
Call or visit your nearest urgent care facility if you have a non-life-threatening health issue. If you have a life-threatening health issue, call 911 immediately.
What should I do if I have a life-threatening health issue?
Call 911 immediately.
What should I do if I’m still unsure if I need urgent care?
You can speak directly to a health professional using the Military Health System Nurse Advice Line to assist you with your health concern by calling 1-800-TRICARE (874-2273).
Does McConnell Air Force Base provide emergency care services?
Does McConnell Air Force Base provide urgent care services?
Military Hospital and Clinic Transition to DHA
What does the web transition mean to me?
While there are changes to the site look and feel, and a new URL, there are no gaps in quality or delivery. Your local MTF staff continues to manage and update the content.
Do I need to register for online secure services?
No. Your secure services will not change as a result of the website transition. Continue to use your same site and login for secure services. Visit the
to find your portal for secure services.
Where do I go to find military hospitals or clinics?
Use the TRICARE Military Treatment Facility (MTF) Locator at
to search for facilities by state, name, or ZIP code.
Where can I learn more about the changes happening with the Military Health System?
To learn more about MHS Transformation, visit
. For updates on the TRICARE benefit, visit
Why are the military hospital and clinic websites moving?
By law, the Defense Health Agency (DHA) must manage all military hospitals and clinics beginning 1 OCT 2018. The website transition is just one piece of this change. To learn more, visit www.health.mil/Transformation.
Where can I find and compare information about military hospital performance?
You can access military hospital metrics on topics such patient safety, satisfaction, quality of care, and overall ratings on the MHS Transparency Page.
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